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<H3>Patch Management Product of the Year</H3>
<DIV><SPAN class=869191523-14122004><FONT face=Arial size=2>We are proud to
announce that Information Security Magazine has chosen BES as the Patch
Management Product of the Year for 2004.</FONT></SPAN></DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial size=2>This award is based
on enterprise users' ratings as the best for vendor brand and reputation,
quality <SPAN class=hl>of</SPAN> <SPAN class=hl>product</SPAN>, delivery <SPAN
class=hl>of</SPAN> <SPAN class=hl>product</SPAN> as promised, quality <SPAN
class=hl>of</SPAN> technical support, technical innovation, company's strategic
vision, your competition positioning, the quality <SPAN class=hl>of</SPAN> the
sales team, interoperability and ease <SPAN class=hl>of</SPAN> doing
business. We did not know we won the award until the decision was made and
we had no opportunity to talk to the judges. This award was completely judged by
the responses of the current patch management users.</FONT></SPAN></DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial size=2>Thank you to all who
were involved in helping us win this award!!!</FONT></SPAN><SPAN
class=869191523-14122004><FONT face=Arial size=2></DIV></FONT></SPAN>
<DIV><SPAN class=869191523-14122004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial size=2>If you would like
more information, please see:</FONT></SPAN></DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial size=2><A
href="http://infosecuritymag.techtarget.com/ss/0,295796,sid6_iss526_art1054,00.html#pm">http://infosecuritymag.techtarget.com/ss/0,295796,sid6_iss526_art1054,00.html#pm</A></FONT></SPAN></DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial size=2><SPAN
class=869191523-14122004><FONT face=Arial size=2><SPAN
class=869191523-14122004><FONT face=Arial size=2><SPAN
class=869191523-14122004><FONT face=Arial size=2><SPAN
class=869191523-14122004><FONT face=Arial size=2><SPAN
class=869191523-14122004><FONT face=Arial size=2><SPAN
class=869191523-14122004><FONT face=Arial size=2><SPAN
class=869191523-14122004><FONT face=Arial size=2><SPAN
class=869191523-14122004><FONT face=Arial
size=2></FONT></SPAN></FONT></SPAN></FONT></SPAN></FONT></SPAN></FONT></SPAN></FONT></SPAN></FONT></SPAN></FONT></SPAN></FONT></SPAN> </DIV>
<H3><SPAN class=869191523-14122004>Avoid Revoking BES user who created/upgraded
the BES database</SPAN></H3>
<DIV><SPAN class=869191523-14122004><FONT face=Arial size=2>On a separate note,
we have been having a few support issues that occurred when revoking the BES
Console administrator user that was used to create the database (the first user
that logs into BES) or the user that was used to upgrade the BES database to BES
5.0 (the first user that logs into BES after the upgrade). When you revoke a BES
Console operator, you are telling BES to cancel all the user's actions and not
allow the user to log in or send more actions. In the case of the user that
created or upgraded the database, when you revoke this user, you are essentially
crippling your deployment. </FONT></SPAN></DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial size=2>To restore your BES
deployment to working order, you need to do extensive manual database work with
the assistance of a BES support technician or you need to restore a backup of
your BES database. Please try to avoid revoking the user that created or
upgraded the database to avoid these issues. </FONT></SPAN></DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<H3><SPAN class=869191523-14122004>BES 5.0 Features</SPAN></H3>
<DIV><SPAN class=869191523-14122004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial size=2>Now that BES 5.0 has
been released and most customers have upgraded, please make sure to check out
the new features available in BES 5.0 including the Analyses, Visualization,
Tasks, Software Deployment Wizard, custom Fixlet content, and more!
</FONT></SPAN></DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial size=2>Here is the
changelist for BES 5.0: <A
href="http://support.bigfix.com/bes/changes/bes_5_0_features.pdf">http://support.bigfix.com/bes/changes/bes_5_0_features.pdf</A></FONT></SPAN></DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial size=2>Here is a guide to
understanding the new BES 5.0 features and how they are different from BES
4.1: <A
href="http://support.bigfix.com/bes/install/bes50upgradeguide.html">http://support.bigfix.com/bes/install/bes50upgradeguide.html</A></FONT></SPAN></DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial size=2>Thanks
again!</FONT></SPAN></DIV>
<DIV><SPAN class=869191523-14122004><FONT face=Arial size=2>BigFix Product
Team</FONT></SPAN></DIV></BODY></HTML>