[BESAdmin-Announcements] BigFix moves to My HCL Software - switchover plan update

[Announcements for BES Administrators]

Hello BigFixers!


Let me give an update on this topic.

In alignment with HCLSoftware strategy to streamline and simplify product
access and licensing for our customers, BigFix is embracing the transition
to My HCL Software (MHS).

 MHS will replace the existing portal for software downloads, license
entitlement check and license allocation. The BigFix team expects the
impact on customers to be low, while the user experience is greatly
improved. In particular, no upgrade in product version or product
configuration change is required.

The *switchover* from the current system to My HCL Software for license
entitlement checks and allocations will happen *on upcoming June 13th/14th*.

The current system will be made unavailable at* 3PM EDT on Friday, June
13th*.

We expect the downtime will last no more than 24 hours.

Once MHS Portal is set up for license entitlement check and allocation, we
will send out a communication.

Please note:


   - after 3PM EDT on Friday, June 13th, you will no longer be able to
   login to the current system for entitlement check and allocation
   - the operation of your BigFix deployment will not be impacted; you can
   continue to use the product and the content. In the event your license or
   support contract is expiring, you may not be able to download new site
   versions until you allocate on your renewal. If your renewal just happened
   or is going to happen in these days, please allocate on your renewal before
   the switchover to ensure full operation.
   - during the downtime, you may see error message like "HTTPS connection
   to {https://gatherer.bigfix.com/cgi-bin/LicenseServerFrontend.pl} was
   unsuccessful due to {HTTP Error 28: Timeout was reached}" in the BigFix
   server logs. This is expected, until the new service is up and running, and
   you should not worry



As a reminder:

Access to the MHS Portal

Access to My HCL Software 30 <https://my.hcltechsw.com/> is already
available, and granted with the same credentials currently in use for the
existing portal - you can go and test it out!

Software Downloads

BigFix product installers can be downloaded from MHS today. We suggest you
start trying that out to familiarize with the new interface. Installer
downloads will continue to be available on the previous portal for a few
more weeks.



The BigFix team is here to support you during this transition.

Thank you for your continuing support of BigFix!
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